Allianz Insurance has introduced a new present position trackers to its claims hub, which will allow brokers to get live status updates on five key aspects of motor claims.
The claims journey contains five stages: policy cover, liability, vehicle, third party and recovery. The digital platform reportedly pulls information from the system so that brokers can have “the latest” on each or all five aspects.
Brokers may find out if a claim has been validated or if it requires further information; who has accepted liability and when; how the vehicle repairs are progressing from instruction to payment; whether a third-party claim has been settled, denied or redirected; and if recovery is being pursued.
Allianz said the feature is designed to allow intermediaries to self-serve the progress of their claims, as trackers display status updates which are pulled from tens of different changes in the backend system.
This is the latest upgrade to the Allianz Claims Hub, following a previous one in November which saw the addition of a live chat functionality. This upgrade has allowed brokers to have an online conversation with an expert motor claims handler, arrange an engineer’s inspection or share documents.
The Allianz Claims Hub was launched in April 2020 as a digital platform allowing brokers to conveniently notify and track motor claims.
Margaret Scott, head of claims strategy and customer experience, Allianz Insurance, said: “Delivering an excellent claims service is central to providing a market-leading experience for our customers.
“We continue to leverage digital technology to simplify the claims journey for our brokers and customers, and this latest upgrade responds directly to our partners’ feedback, to deliver the quality of service our reputation relies on.”