Business

Allianz launches digital claims hub and app

Insurance company Allianz has launched its new ‘Claims Hub’, a new digital platform created for both brokers and motor fleet customers.

The Allianz Claims Hub is an online portal which allows brokers and fleet managers to take the management of commercial motor fleet claims into their own hands, by providing “secure and convenient” end-to-end claims notification and tracking. 

Brokers and customers can notify motor fleet claims 24 hours a day, seven days a week, using a simple and dynamic question set which allows Allianz to progress claims straight away. 

The portal also provides capability for supporting documents and images to be uploaded securely and swiftly at any stage in the journey.

The self-service claims tracking facility allows users to efficiently check the status of commercial motor claims, including motor fleet and motor trade road risk claims. It provides access to relevant financial information including reserves and payments, plus details of instructed third parties such as solicitors and vehicle repairers.

Margaret Scott, head of claims strategy and customer experience said: “Businesses across the UK are currently facing unprecedented challenges. At this time it has never been more important for us to provide as much support as we can and make the claims process as easy as possible for our broker partners and customers. 

“I’m proud that the Allianz Claims Hub allows our customers to quickly and conveniently notify and track motor fleet claims. Alongside the Allianz Notify App, we believe these digital claims assets will bring significant improvements to the claims journey for both our broker partners and motor customers.”

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