Carbon Underwriting has announced the appointment of Kirsty Coates as its newest claims manager.
In her new role, Coates will be responsible for managing the firm’s portfolio of claims, providing knowledge and insight for policyholders.
She will manage the data-led claims business plan across all product lines as well as supporting the senior management team.
She brings with her over 13 years’ claims experience in the London market and has joined Carbon from Antares Managing Agency (QIC Global) where she was a specialty claims manager.
Coates said: “One of the things that attracted me to Carbon was the freedom to challenge current processes and help promote change. The claims discipline across our industry is ripe for innovation and transformation by leveraging modern technology and we are taking a lead in this area at Carbon.
“This is such an exciting time to be joining Carbon and I am looking forward to sharing my extensive claims experiences and insights to help the business achieve its ambition of becoming the syndicate of choice.”
Nick Tye, CEO, Carbon, added: “Our priority is to provide a high end, seamless claims experience for our customers – which is particularly important at what is often an extremely difficult time for them – while maintaining our strong track record and reputation for fairness in dealing with every claim.
“I am delighted that someone of Kirsty’s calibre has joined our team and I know that we will benefit enormously from her wealth of international claims handling experience.”