Direct Line Group undergoes senior management overhaul

The insurance group announces new senior management responsibilities as part of its transformation plans

Direct Line Group has announced a series of senior management changes as part of its latest transformation plans.

The insurer has created two new roles on the executive committee, which will replace Steve Maddock, chief operating officer who announced he was leaving last month.

Furthermore, the group also appointed Aurore Lecanon as its new chief risk officer who will start later this year, subject to regulatory approval.

Jessie Burrows will take on the role of the firm’s managing director for customer sales, service and claims, while Jazz Gakhal joins the executive committee as its chief strategy officer.

Penny James, Direct Line’s CEO, said: “This business has real momentum and despite lockdown restrictions has continued to land big transformation projects. As we move into the next phase of our strategy, it felt like the right time to ensure that our executive roles were aligned to deliver it.

“I’m delighted to welcome Jessie, Jazz and Aurore to the executive committee whose experience, drive and leadership will help us to forge ahead with our strategy to drive benefits and growth out of the investments we have already made.”

She added: “The whole ExCo team is determined to build an insurance company for the future, driven by data and technology which is fully digitally enabled and can operate in an agile and low-cost way.”


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