The Financial Ombudsman Service has announced that after nearly seven years, Caroline Wayman will step down as chief ombudsman and chief executive.
The board revealed that an open process for recruiting Wayman’s successor will begin shortly.
Commenting on her departure, Wayman said: “It’s against this backdrop that the service is embarking on the next phase of its journey and it’s time for me to do the same.
“And in looking to the next chapter in my career, I shall take the ombudsman service culture and values with me and I will hold dear the resilience and fortitude of everyone who works here and your enduring commitment to do the very best for our customers.”
Baroness Zahida Manzoor, chairman of the board, added that Wayman’s departure comes at the end of a long career, during which time she’s played a “key role in significant milestones” in the service’s history.
She said: “Most recently, Caroline has, of course, been steering the service through its response to Covid-19, ensuring operational resilience and balancing the dual responsibilities of serving customers and supporting staff, during these most challenging of times.
“On behalf of the board, the executive and all the staff at the service, I would like to record our thanks and wish Caroline every success in her future endeavours.”