BusinessCrime

Sedgwick expands its investigation team

Ian Carman will bring 24 years of experience in property and fraud investigation including as the counter fraud field operations manager at a multinational general insurance company to his new role.

Sedgwick, global provider of technology-enabled risk, has announced the appointment of Ian Carman to director, head of investigation services as well as other appointments within the company’s leadership team.

Carman will bring 24 years of experience in property and fraud investigation including as the counter fraud field operations manager at a multinational general insurance company to his new role.

Prior to joining Sedgwick, he was head of property claims at an insurance investigation and intelligence services provider.

He said: “Sedgwick has a great market reputation for investigative technical expertise, and I’m delighted to be joining at such a pivotal time. In these challenging economic times, protecting our clients and their customers from the cost of fraud is essential.

“The significant investment in the very latest data analytics and fraud risk modelling technology combined with our extensive human expertise places Sedgwick in a very strong position to deliver innovative and market-leading counter fraud solutions for our clients.”

Additionally, the group has announced that Adam Parry will join Sedgwick as head of home investigation services. Parry has “extensive experience” in complex fraud, having previously worked at an investigation company, where he was property operational lead and most recently property technical lead.

To support clients who have operations outside of the UK, Steve Crystal, who previously played a “leading role” in the UK fraud team, will now oversee the development of fraud investigation services across the company’s international operations.

Alongside the newly appointed roles within the leadership team, Sedgwick said it will also be investing in new technology which uses market-leading data gathering using artificial intelligence (AI), machine learning, propensity modelling and voice risk analysis.

The new technology coupled with “highly skilled investigators”, will allow the team to build on their success over the past three years in helping clients save over £100m in fraud costs across home, commercial, motor and liability claims.

Neil Gibson, COO for Sedgwick in the UK, said: “As the UK investigative services business has evolved, we have continually enhanced and refined our solutions by investing heavily in talent and technology, including the latest additions of a fraud analytical solution and the automation of the screening functions to improve fraud detection.

“Given the great market reputation of our fraud services, we are excited to have high-calibre professionals in Ian and Adam joining this outstanding Sedgwick team.”

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