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Sedgwick partners with John Lewis on home insurance

The strategic collaboration will aim to set new standards for John Lewis’ customer claims experience and accelerate Sedgwick’s digital claims innovation to improve customer claims journey

Sedgwick has announced a new strategic partnership with John Lewis to provide a claims service for their new home insurance product.

The strategic collaboration will aim to “set new standards” for John Lewis’ customer claims experience and accelerate Sedgwick’s digital claims innovation to improve customer claims journey.

John Lewis home insurance customers will reportedly benefit from Sedgwick’s “end-to-end property claims solution”, with an online claims service portal for customers that is available 24/7 and is powered by an “automated decisions engine and complex logic”. This capability means claims will be processed more quickly and also reduces the claims life cycle.

Nicola Dryden, UK chief client officer at Sedgwick, said: “We are very excited to enter into this strategic relationship with John Lewis as we continue to build a culture of innovation and focus on building solutions that improve customer experience.

“John Lewis recognised the value to be gained from our customer-centric innovation. We’ve reimagined claims from the customer perspective and backed that with technology and leading expertise that will ultimately provide a high level of service for customers.”

Ali Berryman, head of financial services at John Lewis, added: “We were looking for partners who can support us with innovating and enhancing the service customers receive across all aspects of home insurance. The partnership with Sedgwick will allow us to provide a more flexible service and will simplify the claims process for our customers.”

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