Sedgwick, a global provider of technology-enabled risk, benefits and integrated business solutions, has announced the latest evolution to its intake and incident management technology, renamed as smart.ly.
Designed to “address a range of high-volume incidents or claim events”, Sedgwick said that smart․ly integrates “advanced technology behind the scenes” so that the intake process is “simple” to the end user.
It added that over the past year, advanced features have been added to the platform, enhancing its functionality and “potential to take on a wide range of scenarios”.
Sedgwick revealed the new features include real-time system interactions, optical image analysis, robotic process automation in order to enable automated adjudication of claims and fulfillment of processes.
Jason Landrum, global chief information officer, said: “Today, this technology is no longer simply a universal intake system, but does so much more — from an intelligent auto processing engine, to real-time client API integrations and beyond, it truly has been designed to help clients and their employees or customers smartly navigate the intake and adjudication process.”