Crime

Charles Taylor launches Specialist Investigation Services

The division will utilise bespoke, market-leading technology through Charles Taylor InsureTech, to develop innovative counter fraud identification and investigation tools

Charles Taylor, a provider of services and technology solutions to the global insurance market, has launched its own Specialist Investigation Services (SIS).

The move will reportedly enable its clients to deliver an intelligence-led approach to counter fraud, manage risk and reduce their exposures. The new division will be led by the recently appointed global head of fraud, Bobby Gracey. 

As a multi-sector investigation division, it will draw on the group’s decades of experience in handling “complex” technical cases. This includes fraud risks, ranging from a multi-million-pound art theft to open source and social media profiling, globally and across all lines of business.

The division will utilise bespoke, market-leading technology through Charles Taylor InsureTech, to develop innovative counter fraud identification and investigation tools. 

The SIS offer investigations on a retained/delegated authority basis, as well as a ‘white label’ solution. Its investigation services are provided to Charles Taylor’s insurer clients, the legal sector, TPA’s and corporate multi nationals. 

It offers a comprehensive operational response to claims fraud and gives clients full access to its range of investigation products and innovative technology, and also provides training and consultancy for clients on how best to identify fraud, manage risk and improve processes. 

Gracey said: “As the impact of Covid-19 is felt across the world, the conditions are there for an increase in both organised and opportunistic fraud. 

“Charles Taylor has unrivalled expertise in claims across multiple markets and a leading technology arm underpinning this, which is a great combination for a new specialist counter fraud service.” 

He added: “We are bringing the best of IT & IQ together to enable our clients to outperform, defeat the fraudsters and reduce the fraud expenses that impact the balance sheet of every insurer. 

“We know that no two counter fraud philosophies are the same, which is why we work collaboratively with clients to build tailored claims fraud responses.”

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