Insurance Products

Aviva boosts customer support amid lockdown return

Aviva has announced a new package of support measures to help customers during the tightening of restrictions and return to lockdown.

For personal customers, the package includes assistance for NHS workers, increased financial hardship support for those struggling and an extension of coverage for customers who are working from home.

Business customers are set to receive flexible insurance cover to continue trading, risk management guidance during the pandemic and a more flexible approach to policy changes by the insurer.

Colm Holmes, global CEO of General Insurance at Aviva, said: “With England in lockdown,and increasing restrictions in place across the UK, we believe it’s right that we provide our customers and communities with continued support during this time.

“We recognise the exceptional efforts of our NHS workers and their unwavering commitment to helping those stricken by the virus. If we can make their lives a little easier by extending cover so they can travel to and from work safely, then we are happy to do so.”

He added: “Covid-19 is impacting our lives in so many ways and we are taking a flexible approach to ensure we can provide additional support to our customers, including those facing financial difficulties and customers who are adapting to working from home on a more permanent basis.

“Businesses have been hit incredibly hard by the impact of Covid-19 and we are doing everything we can to help them remain resilient, by offering dedicated risk management guidance and flexible insurance coverage as businesses diversify and adapt in response to the pandemic.”

Show More
Back to top button