Health

Bupa to give £125m payment to UK health insurance customers

The health insurer’s payment is part of a wider response package in place to support customers

Bupa has announced it will be paying out £125m to its UK health insurance customers, after the temporary disruption to medical treatments last year.

Resulting from the pandemic, treatments for conditions like cancer and heart disease continued throughout, though some treatments in independent hospitals were delayed as they supported the NHS.

The health insurer’s payment is part of a wider response package in place to support customers, which includes access to GP care through mobile devices and the expansion of chemotherapy at home for cancer patients.

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Alex Perry, CEO of Bupa UK Insurance, said: “We are determined to do the right thing for our customers.

“From the start of the pandemic we invested heavily in providing new and additional healthcare services from home, such as our Digital GP service, to help people access the care they need.”

He added: “Thankfully many of the face-to-face services that were impacted were delayed rather than cancelled. More and more customers have been accessing health services as they resumed.

“We were the first major health insurer to commit to a customer rebate and are now acting on this pledge. As an organisation without shareholders our customers come first, and we continue to support them throughout these times.”

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