Esure has teamed up with insurance legal services firm Minster Law for an exclusive five-year partnership to service motor personal injury and legal claims across the esure and Sheila’s Wheels brands.
The new partnership, which commenced on 31 May, will see Minster Law, which works exclusively within the insurance sector, support Esure’s customers, including fast track and serious injury cases.
The law firm said the Esure had found in Minster a partner who “shares their vision and appetite for customer and digital innovation and that the synergies between the two businesses were apparent from the offset”.
Speaking about the new partnership, Minster Law CEO, Shirley Woolham said: “We are obviously delighted to be working with such a respected brand as esure – one of the largest personal motor insurers in the UK.
“We have certainly hit the ground running, working closely with the esure team throughout May to provide a smooth transition and go-live in line with the introduction of reforms and new OIC Portal.”
She added: “We’re excited to be playing such a pivotal role in delivering a really compelling claims experience for esure customers, as well as the wider opportunities that come from being the strategic claims partner of such a progressive insurer.
“We were struck by esure’s genuine desire to find new and innovative ways of using technology to drive greater integration across the claims supply chain, to remove friction and deliver the best customer experience in the market.”
Graham Hughes, chief claims officer at Esure group, said: “We were impressed by Minster Law’s appetite to look at motor claims differently and capability to provide a digital offering for our customers.
“We have a shared desire to support our customers at a stressful time. The recent reform in motor personal injury is an opportunity to ‘iron out’ poor practises and simplify the claims journey.”
He added: “We believe our customers’ experience about the way their claim is handled is crucial to this and Minster Law’s forward thinking in the customer experience and digital arena will provide our customers with the best experience. I am delighted to be working with Shirley and her team and look forward to a fruitful partnership.”