Ageas UK has announced the appointment of Caroline King as customer operations director.
The move follows CEO Ant Middle creating two new positions to replace his former chief customer officer role, in his first month as CEO.
In her new role King will be responsible for front line sales and service operations alongside the business-wide customer service strategy. She joined Ageas in 2014 with extensive experience of leading customer operations within the industry.
A chief distribution officer will be appointed to lead both Ageas intermediated and direct to customer distribution channels. Significant progress has been made in the recruitment of this role, with the appointment to be announced in the coming months.
The role will work with Mark Auchterlonie, Darren Whittaker and Russell White, who were appointed as directors of distribution last year further cementing Ageas’s commitment to the intermediated market.
Middle said: “I welcome the broad and valuable experience that Caroline brings to the executive team, ensuring both the customer and our customer facing colleagues are at the forefront of the strategic decisions we make.
“I am well advanced in the process of recruiting for the chief distribution officer and look forward to announcing that news in the near future.”