AIG has announced that Claude E. Wade will join the company in the newly created role of executive vice president, global head of operations and chief digital officer.
Wade, who has over thirty years of operational strategy and innovation experience, primarily with Fortune 100 companies, joins AIG from investment management corporation Black Rock – where he most recently served as global head of client experience and head of the Atlanta Innovation Hub.
In addition, Wade has extensive insurance industry experience having spent approximately eight years with Marsh LLC and Guy Carpenter and Company, both operating subsidiaries of Marsh McLennan, in multiple execution leadership roles.
According to AIG, his role is expected to come into effect in the second quarter of 2021.
Peter Zaffino, president and CEO of AIG, said: “A key dimension of AIG’s ongoing transformation is centered on improving and simplifying our clients’ and distribution partners’ experience with the company, which will enhance client retention and drive client acquisition.
“We are investing in technology and talent to develop industry-leading capabilities. Claude is a proven executive with operational, digital and insurance expertise, as well as a track record of delivering sustained profitability improvement.”