Allianz has announced the appointment of Emily Mills as its new operations manager for claims, a newly created position within the company.
In the role, Mills will help boost the insurance giant’s ongoing investment in digitalisation and assist in the improvement of the firm’s customer service delivery.
Mills has previously led a team of underwriters and created a central hub servicing brokers as broker partner manager and recently took part in the Allianz UK Pathway Leadership Programme.
On her appointment, Graham Gibson, Allianz’s chief executive, said: “Emily has a fantastic track record in developing innovative solutions and leading transformation projects.
“She will be a great asset to the claims team as we strive to deliver a personalised claims experience for our customers, bolstered by market-leading digital technology and quality data.”
He added: “Emily has a solid insurance background and a strong focus on delivering results for customers.
“I am proud that our internal talent pool includes people like her, who are testament to Allianz’s investment in learning and development (L&D) and their own determination to gain futureproof skills.”