Trade credit insurer Atradius has appointed Nicola Hinchliff to the role of service leader for its northern business.
Hinchliff first joined Atradius in 1997 as an account executive on what was originally a temporary contract.
She later took a permanent position and within nine years, was promoted to the role of account manager. Building up “extensive” customer service experience, the latest promotion will see her take the combined roles of senior account manager and service leader of the entire northern region.
In the new position, Hinchliff will be responsible for driving service excellence in the servicing team, maintaining and growing client and broker relationships and supporting the management and development of the northern Atradius team.
She said: “Atradius is global business with experts all over the world which regional businesses can access through a familiar face on their doorstep.
“We’ve always prided ourselves on the strong relationships we have with customers and brokers across the entirety of the north, ensuring we know our customers’ businesses inside out to provide the best support possible. As service leader, I want to ensure Atradius maintains the first-class service it is renowned for and continue to enhance our offering.”
Darren Power, regional manager for Atradius’ Northern Hub, added: “Having worked at Atradius for 24 years, Nicola has an unmatched knowledge of the business and the region.
“She has extensive relationships with our network of northern brokers and customers and her commitment to offering the very best service is exemplary. Atradius is delighted to be able to reward Nicola’s commitment with this well-deserved promotion where we know she will continue to thrive.”