Chana will lead the assurance team, and will aim to provide oversight on the further development of Avantia’s customer relations and quality assurance programme. The appointment is part of Avantia’s on-going investment in its internal assurance function which works closely with its outsourced business partners.
The firm said the move also reflects Avantia’s continued growth, with the business maintaining “strong performance” through 2020, despite the onset of Covid-19 in March. In its most recent accounts for 2019, turnover increased by 23% at £18.2m, with gross profit increasing by 21% to £14.1m, underpinned by a 26% growth in new business volumes.
Chana joins from Monzo, where he had been quality assurance lead, responsible for building and maintaining quality across complaints, vulnerable customers, payments, financial crime, collections and lending.
He has also had previous roles at Ratesetter, GE Capital International Finance and RBS, across 14 years of experience working in financial, retail and technology assurance.
Mark Eastham, CEO at Avantia, said: “Bobby is a thoroughly experienced and highly qualified addition to the team. He will play a crucial role in the development of our internal assurance programme and supporting our growth plans.
“His recent work in fintech and data driven businesses means his oversight will be invaluable in driving the quality of our customer interactions and we are delighted to welcome him into our team.”
Chana added: “I’m excited to join a fast growing, ambitious business that is a clear market leader in its field. I look forward to using my experience to support Avantia’s assurance strategy as it continues to grow.”