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Chubb names Richard Shanks claims director for UK and Ireland

He succeeds John Latter who was recently promoted to senior vice president, claims director for the company's Europe and Eurasia and Africa regions

Chubb has announced the appointment of Richard Shanks as claims director for the UK and Ireland (UK&I).

In his new role, Shanks will be responsible for the delivery of Chubb’s claims service across both regions. He succeeds John Latter who was recently promoted to the position of senior vice president, claims director for the company’s Europe and Eurasia and African regions.

Shanks, who joined Chubb last year, has more than 30 years insurance industry experience and was most recently the firm’s claims operations transformation manager. 

Prior to joining the company, he held a number of senior claims leadership roles for other insurers and within the claims supply chain.

He will continue to be based in London and will report to Latter. The appointment is effective immediately.

John Latter said: “I am delighted to have promoted Richard to this key role. He has a strong track record of leading teams to deliver excellent claims service. 

“His leadership and energy will help drive change as we evolve our award-winning claims proposition, ensuring that we continue to meet the constantly changing needs of our customers.”

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