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Crawford appoints head of strategic client management

The company has appointed Francine Lagna-Fietta as head of strategic client management for Crawford TPA in the UK

Crawford & Company has appointed Francine Lagna-Fietta as head of strategic client management for Crawford TPA in the UK.

Lagna-Fietta will oversee the strategic direction for Crawford’s third-party administrator client relationships with carriers, brokers, and corporates.

Reporting to Crawford head Wayne Brand, she will work closely with the company’s leadership in the UK to create “compelling claims outcomes”.

Lagna-Fietta has worked in the TPA sector for nearly 20 years and has extensive experience in developing and maintaining customer relationships within major and complex accounts across the UK. She was most recently serving as client services director at Gallagher Bassett.

Wayne Brand, Crawford head, said: “Francine brings an exceptional track record in establishing long-term strategic partnerships built on providing companies with the best possible solutions to meet their unique objectives.”

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