Ecclesiastical has announced the appointment of Jeremy Trott as its new claims director, who will succeed the role when David Bonehill retires in October.
Trott joins the group from Allianz, where he held a “number” of leadership roles over the last 14 years.
He was most recently its head of claims operations, where he was responsible for the operational delivery of a 700-strong claims function across the UK and India.
According to Ecclesiastical, he brings with him a “strong focus on continuously improving the customer experience, and putting the customer at the heart of claims delivery”.
Trott’s role will come into effect following the retirement of David Bonehill this October.
Bonehill has worked in the industry for more than 30 years, and first joined Ecclesiastical in September 2005, where he has since led the claims department.
During his tenure, his team has been recognised with “numerous” external awards, with Bonehill himself receiving the Insurance Post Achievement Award in 2018.
He has worked to advance the reputation of claims across the industry, and has sat on the BIBA claims committee, ABI PL Committee and Post magazine claims advisory board. He also chaired the CII Claims Faculty for a three-year period.
Richard Coleman, Ecclesiastical’s UKGI managing director, said: “Jeremy’s passion for innovation and technology and his proven track record and experience in claims make him ideally positioned to take on this pivotal role within the UKGI leadership team.
“Jeremy will be building upon the excellent foundations we have developed within the Claims function over the last few years. I’m really pleased that we have been able to bring in a leader worthy of our claims function, and the dedicated professionals we have in it.”
He added: “David has played an active and valuable role in developing the industry’s approach to claims handling and his personal commitment to our business has been highly appreciated. I’d like to thank him for his tremendous contribution to Ecclesiastical and wish him well in his retirement.”
“It’s a financial services business with a unique purpose to contribute to the greater good of society, and I’m looking forward to working with the claims team to build on the exceptional customer service that Ecclesiastical is renowned for.”