Reid will set the strategic direction for the group’s operations and claims functions, prioritising the delivery of “excellent service” to its brokers whilst ensuring the group, which is a wholly-owned subsidiary of Allianz Holdings plc, “continues to be a great place to work”.
Reid began his broking career in 1988 and has always worked in personal lines, specialising in high-net-worth insurance for nearly 20 years.
After roles at Towergate and Marsh, he joined Home and Legacy in 2008, progressing to operational underwriting manager in 2013 and head of claims in 2017. Reid is ACII qualified, and his appointment as operations director has received regulatory approval.
Commenting on the promotion, Home and Legacy managing director Barry O’Neill said: “Andy’s experience in underwriting and claims will be a huge asset as he takes on operations leadership. The net promoter scores achieved by our claims team are testament to his dedication to customer experience. That customer focus will be at the core of our ambition for 2021 and beyond.”
Reid said: “I am excited to start as operations director at this important time for Home & Legacy. We have the technical expertise and experience to set the benchmark for customer service. We have ambitious plans that we look forward to unveiling.”