Mactavish has appointed Heidi Carslaw as the firm’s new managing director.
Carslaw joins the insurance buyer after working 25 years with Aston Lark Group, where she was executive director, following her role as chief executive of Aston Scott.
During her time at Aston Scott, Caslaw was hailed as being “instrumental” in making the firm one of the largest independent brokers in the UK.
Carslaw said: “I’m very excited to be joining Mactavish. The firm has a clear mission to create a fairer and more transparent market for policyholders – something I have pursued throughout my career.
“I firmly believe that clients benefit when they have good relationships with their brokers and insurers as well as access to best in class independent technical advice.”
She added: “The team at Mactavish have a unique set of skills that they use to open new avenues to risk transfer. This combination of innovation and total client focus has a proven track record of improving the quality of cover and driving better cost outcomes.”
Bruce Hepburn, Mactavish’s CEO, said: “We’re delighted to be able to welcome Heidi to the team. Her experience and passion for really understanding clients would be tremendous assets for any firm in the industry and I’m very pleased that she has chosen to join us.
“We’ve seen tremendous growth in demand for our services and Heidi will help us to continue that trend in the months ahead. More and more often, policyholders are seeing the need for a new type of adviser that is both truly independent and has the technical skills that many insurers and brokers no longer invest in.”
He added: “As insurance costs rocket and the ongoing Covid-19 business interruption scandal demonstrates, traditional routes to placement are no longer sufficient if policyholders want to get a fair outcome from either placement or claims disputes.
“Carslaw has already begun working with the team at Mactavish and said that she is “looking forward to hitting the ground running as we navigate the most challenging insurance market in decades.”