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NHS volunteers assured cover is not affected, says ABI

NHS volunteer responders do not need to contact their insurer to update their documents or extend their cover amid the coronavirus outbreak, the ABI has said. 

The institution has issued this guidance in light of thousands of people million signing up to be NHS Volunteer Responders as the pandemic continues.

The group assured volunteers that their cover would not be affected if they are using their own car for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19

Volunteers do not need to contact their insurer to update your documents or extend your cover. This applies to all categories of NHS volunteer responders, including transporting patients, equipment, or other essential supplies.

It comes after motor insurers pledged to provide enhanced customer help during the outbreak and support those who use their cars to help their communities.

Laurenz Gerger, motor insurance policy adviser at the ABI, said: “Motor insurers understand that this is an incredibly difficult time for British families. Insurers are doing the right thing to support those who are volunteering to help fight the Coronavirus pandemic. 

“Volunteers who are giving up their time to help can rest assured that they do not need waste time on the phone to let their car insurer know that they are using their car to do volunteer work.”

Duncan Macleod, head of business development for Royal Voluntary Service, said: “Thousands of NHS Volunteer Responders and other volunteers will be using their cars to do vital work, from delivering essential supplies to vulnerable people in isolation to transporting hospital patients, equipment and medication. 

“It’s essential that they can do this without the burden of time-consuming administration or phone calls to their insurer.”

He added: “We are grateful to ABI members for removing the need for customers to inform their motor insurance company that they will be using their vehicle for volunteering work. 

“This means that volunteers can focus on providing vital transport support to people in need in local communities and to the NHS.”   

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