Hinken’s new role will see him take responsibility for the strategic delivery of multiple projects which together form Pen’s claims transformation programme and establishment of its target operating model.
Hinken has over 18 years of experience in the industry, which includes claims adjusting and counter-fraud capabilities alongside technical claims expertise across the full spectrum of commercial insurance, with a particular specialism in financial lines.
Hinken said: “I’m excited to take on this new role, creating as it does a platform to build upon our achievements to date, replicate them across all claims divisions and provide focus for developing new processes that put the customer at the heart of everything we do.”
Gareth Crosbie, claims director added: “Billy’s natural flair for innovation, creative problem-solving and continual push for enhanced operational efficiency, see him brilliantly placed to assume responsibility for the strategic delivery of critical projects within our claims transformation programme.
“Billy has a great ability to engage and pull people together towards the achievement of a common goal and I know he will excel in his new position.”