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Qlaims appoints new CEO

Liz Latter joins while Malcolm Harvey, the current CEO, will remain with the group as founder and executive director

Qlaims has announced the appointment of Liz Latter as its new CEO. She will commence her role in September, and brings with her 25 years of experience in the UK general insurance market. 

She was previously commercial director at Saga Services before joining Qlaims. Malcolm Harvey, the current CEO, will remain with the group as founder and executive director.   

Qlaims chairman Simon Cooter said: “We’re delighted to confirm Liz’s promotion. Qlaims is growing traction rapidly thanks to the compelling combination of technology, a top-notch claims preparation proposition, and our relationships with brokers, which Liz has been instrumental in developing.  

“Malcolm remains committed to the business and his passion for customer advocacy will continue to play a key part in the company’s direction.”

Harvey said: “I couldn’t be more pleased to have found Liz to take the helm of our ship. I’ve never come across anyone with her drive and talent in my working life and we’re extremely fortunate to have found her. 

“I have been a skipper of one company or another for the last thirty-five years and it’s time for a younger commander to take over. I will remain on the bridge at her right hand to offer advice when required whilst spending time with other parts of the business.”

Latter added: “I’m really excited about the path ahead for Qlaims and honoured to be leading the next stage of our development as we continue to help brokers improve the claims experience of their clients. 

“Despite the pandemic, we have launched a quote-and-bind portal and signed significant new distribution agreements. In many ways, the need for remote visits has helped to prove the importance of technologies such as video streaming.  We have big ambitions for the future and I’m confident that we have the team in place to achieve our goals”.

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